Elite Serum 24
Serum
Delivery options and charges are shown at checkout. We do not accept change-of-mind returns.
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Unlike standard retinol, Serum 24 is formulated with a complex that releases slowly into the epidermis, making it suitable for sensitive skin types.
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The details
DETAILS
Unlike standard retinol, Serum 24 is formulated with a patented microencapsulated Retinol Complex that releases slowly into the epidermis, making it suitable for sensitive skin types and those who do not tolerate true retinoids.
A potent blend of Retinol and Retinaldehyde is encapsulated with Squalane and two forms of Honeysuckle extract to encourage cellular metabolism and collagen production, resulting in visibly firmer, brighter skin. Serum 24 is clinically proven to reduce the appearance of sun damage, discolouration, deep lines, and crow’s feet.
Size: 30ml
HOW TO USE
Use this product at night only. Apply a small amount to cleansed skin as tolerated every 1-3 nights, working up to nightly use. Follow with moisturiser if needed.
INGREDIENTS
Aqua/Water/Eau, Hamamelis Virginiana (Witch Hazel) Water, Carthamus Tinctorius (Safflower) Oleosomes, Phospholipids, Glycerin, Sodium Acrylates Copolymer, Sodium Lactate, Hydrogenated Polyisobutene, Glycosaminoglycans, Polysorbate 20, Cetyl Alcohol, Retinal, Retinol, Proline (L), Sodium Hyaluronate (L), Helianthus Annuus (Sunflower) Seed Oil, Tapioca Starch, Leuconostoc/Radish Root Ferment Filtrate, Lonicera Caprifolium (Honeysuckle) Flower Extract, Lonicera Japonica (Honeysuckle) Flower Extract, Santalum Austrocaledonicum (Sandalwood) Wood Oil, Lavandula Hybrida (Lavandin) Oil, Galactoarabinan, Sodium Polygamma-Glutamate, Tocopherol (D-Alpha), Squalane, Hydroxypropyl Starch Phosphate, Dimethicone, Polyglyceryl-10 Stearate,Gluconolactone, Xanthan Gum, Tetrasodium Edta, Citric Acid, Alcohol, Potassium Sorbate, Sodium Glycolate, Sodium Hydroxide, Trisodium Edta, Benzoic Acid, Sodium Benzoate, Linalool, Limonene, Coumarin, Geraniol.Delivery
Available delivery options and charges for your address are shown at checkout before you pay. When your order is dispatched, we’ll email tracking details where available. If it is late, missing or arrives damaged, contact client care with your order number. You can contact us whether or not you selected Package Protection. Read Delivery & Shipping.
Returns
RETURNS POLICY
We hope that you will love your Skincare Edit purchase. Please note we do not accept returns for change of mind. Returns will only be accepted if the product is faulty or you experience a proven reaction to the product within 7 days of receiving.
REACTION TO A PRODUCT
If you experience an allergic reaction to one of your products, please send an email to our team at skincareedit@melaniegrant.com
We kindly ask you to send this through within 7 days of receiving your product and include the below details in your email:
- Your full name and order number
- The full name of the product that caused your skin to react
- Symptoms you experienced
- Our team may also ask for photos of the product and or/affected area to relay to the brand in order to provide you with the best solution
- An alternative product will be suggested based on your skin concerns by one of our therapists
FAULTY PRODUCT
If you happen to receive a faulty product, please send an email to our team within 7 days of receiving at skincareedit@melaniegrant.com
We kindly ask you to include the below details in your email:
- Your full name and order number
- The full name of the faulty product
- Photo of fault
- Once product is assessed by our team and deemed faulty we will arrange a replacement
HOW TO MAKE A RETURN
OPTION 1: IN-STORE
- Check that you meet the return conditions.
- You may return an item in person at Melanie Grant Double Bay or Armadale Studio for a replacement or an alternative product suggested by one of our therapists.
OPTION 2: VIA POST
- Check that you meet the above return conditions.
- Find your order/receipt number (found on your order confirmation or shipment email)
- Please contact our team at skincareedit@melaniegrant.com and we'll generate your return label and help you to place the return
- Print your Australia Post return label. You can print your label at the Post Office by presenting your returns label email (on your phone) at an Australia Post outlet.
- Package your items securely and attach the return label emailed to you.
Drop off your return at any Post Office or Post Box
CONSUMER GUARANTEES
Our returns policy is in line with the Australian Competition and Consumer Commission (ACCC). We do not offer returns for change of mind. All returns will be assessed by our team who will notify you of the outcome. After assessment a replacement, exchange or credit note will be processed depending on the situation. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with an exchange based on the below:
- If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a store credit or an exchange.
- If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a store credit or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Skincare Edit may choose not to provide a refund, exchange or repair (if applicable).
Skincare Edit will require proof of purchase before providing a remedy under the Australian Consumer Law.