FAQ

What is Route Shipping Protection?

Route package protection is available on all orders at checkout. Selecting package protection will insure your delivery in the case of missing, stolen or damaged goods. 

By deselecting package protection, Skincare Edit is not liable for lost, damaged or stolen items. 

For more information please click here. 

Who can I contact regarding my order? 

For any questions regarding an existing order or for help placing a new order, please contact us at skincareedit@melaniegrant.com

Please include your order number, name and any information related to your order.

Our customer service hours are Tuesday - Saturday 10am to 6pm AEST. We will endeavour to get back to your email within 24 hours.