RETURNS POLICY

We hope that you will love your Skincare Edit purchase. We don't accept returns for change of mind. If a product is faulty, please contact us as soon as possible; your rights under the Australian Consumer Law are not limited by the time frames in this policy. If you have a reaction to a product, please contact us within 7 days so our therapists can help. 

REACTION TO A PRODUCT 

If you experience an allergic reaction to one of your products, please send an email to our team at skincareedit@melaniegrant.com

We kindly ask you to send this through within 7 days of receiving your product and include the below details in your email: 

• Your full name and order number
• The full name of the product that caused your skin to react 
• Symptoms you experienced
• Our team may also ask for photos of the product and or/affected area to relay to the brand in order to provide you with the best solution
• An alternative product will be suggested based on your skin concerns by one of our therapists 

FAULTY PRODUCT

If you happen to receive a faulty product, please email our team as soon as possible at skincareedit@melaniegrant.com

We kindly ask you to include the below details in your email:

• Your full name and order number
• The full name of the faulty product 
• Photo of fault 
• Once product is assessed by our team and deemed faulty we will arrange a replacement or refund, in line with your rights under the Australian Consumer Law

HOW TO MAKE A RETURN

OPTION 1: IN-STORE

1. Check that you meet the return conditions.
2. You may return an item in person at Melanie Grant Double Bay, Sydney or Armadale, Melbourne Studio for a replacement or an alternative product suggested by one of our therapists. 

OPTION 2: VIA POST

1. Check that you meet the above return conditions.
2. Find your order/receipt number (found on your order confirmation or shipment email)
3. Please contact our team at skincareedit@melaniegrant.com and we'll generate your return label and help you to place the return
4. Print your Australia Post return label. You can print your label at the Post Office by presenting your returns label email (on your phone) at an Australia Post outlet.
5. Package your items securely and attach the return label emailed to you.

Drop off your return at any Post Office or Post Box

CONSUMER GUARANTEES

Our returns policy is in line with the Australian Consumer Law. We do not offer returns for change of mind. All returns will be assessed by our team who will notify you of the outcome. After assessment, a refund, replacement or repair will be arranged in line with your rights. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, you are entitled to a remedy as set out below:

• If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and choose a refund or a replacement. You may also be entitled to compensation for any other reasonably foreseeable loss.
• If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we may choose to repair or replace the product, or provide a refund, within a reasonable time. Store credit is offered only if you prefer it.

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Skincare Edit may choose not to provide a refund, exchange or repair (if applicable).

Skincare Edit will require proof of purchase before providing a remedy under the Australian Consumer Law.

 

PACKAGE PROTECTION

Route package protection is available on all orders at checkout. Selecting package protection will insure your delivery in the case of missing, stolen or damaged goods. 

Package protection is optional. Whether or not you choose it, if your order is lost, stolen or damaged before it reaches you, please contact us and we will help. This does not affect your rights under the Australian Consumer Law.